Customer Success Specialist

Support Remote Full-time $45K - $60K

Be the first point of contact for our members and ensure every interaction is exceptional. You will handle support tickets, onboard new members, gather feedback, and proactively identify ways to improve the member experience.

What You'll Do

Respond to member inquiries within SLA (email, chat, and social)
Onboard new members and guide them through their first week
Proactively identify at-risk members and reach out to improve retention
Document common issues and build a self-service knowledge base
Collaborate with product to relay user feedback and feature requests

Requirements

1+ years in customer support or success role (SaaS or edtech preferred)
Exceptional written and verbal communication skills
Experience with support tools (Intercom, Zendesk, or similar)
Problem-solving mindset with ability to handle tough conversations with empathy
Familiarity with entrepreneurship, online courses, or membership platforms

1Screening Questions

2Your Details

Screening Questions

Please answer all 7 questions below thoughtfully. These help us understand your experience and ensure this role is the right fit for you. Detailed answers significantly improve your chances.

1.How many years of professional experience do you have in a relevant role?

2.What is your biggest professional achievement that is relevant to this position?

3.Why do you want to work at Jack H Academy specifically?

4.Describe your connection to entrepreneurship. Have you built, launched, or helped grow something?

5.Describe a significant challenge you faced in your career and how you overcame it.

6.How do you stay productive and communicate effectively in a remote-first environment?

7.What unique skill or perspective would you bring to this role that other candidates might not?